- Express delivery and free returns within 30 days
- support@kashshoeshop.com
- +1 601-728-0135
At Kash Shoe Shop, customer satisfaction is our priority. We are committed to providing high-quality footwear and making the return process simple, fair, and hassle-free. If you are not completely satisfied with your purchase, we’re here to help.
Return Summary
- Return Window: 30 days from the date of delivery
- Restocking Fee: None
- Return Method: By mail
- Return Shipping (Defective or Incorrect Items): Free (prepaid return label provided)
- Return Shipping (Change of Mind): Customer is responsible for return shipping costs
- Refund Processing Time: Within 10 business days after the returned item is received, inspected, and approved
How to Start a Return
To request a return, please email support@kashshoeshop.com and include:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the return (wrong size, defective item, incorrect item, changed your mind, etc.)
Please Note: Returns sent without prior authorization will not be accepted. Once your request is approved, we will provide the return address and complete return instructions.
Return Eligibility
To qualify for a refund or exchange, returned items must:
- Be returned within 30 days of delivery.
- Be unworn, unused, and in their original condition.
- Include the original shoe box, packaging, tags, and any accessories received with the product.
Return Shipping
Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no additional cost.
Customer-Initiated Returns
If you are returning an item because you changed your mind, ordered the wrong size, or no longer want the product, you will be responsible for the return shipping costs. Original shipping charges, if any, are non-refundable.
Damaged or Incorrect Orders
Please inspect your order immediately after delivery.
If your package arrives damaged or you receive the wrong item, contact us as soon as possible so we can resolve the issue quickly.
Refunds
After we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 10 business days.
- Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
Exchanges
If you would like a different size or style, we recommend returning the original item first. Once your return has been approved, you may place a new order for your preferred product.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Kash Shoe Shop
150 Oak Coleman Rd
Louisville, MS 39339
United States
Website: https://kashshoeshop.com/
Email: support@kashshoeshop.com
Phone: +1 (601) 728-0135
Business Hours:
Monday – Friday, 8:00 AM – 5:00 PM