Return & Refund Policy

At Kash Shoe Shop, we are committed to offering quality footwear and providing our customers with a clear and straightforward return experience. We encourage customers to carefully review product details and sizing information before placing an order. If something is not right with your purchase, we are here to help.

Key Return Information

Return Window: 30 days from the date of delivery
Restocking Fee: None ($0.00)
Return Method: By mail
Return Shipping (Defective, Damaged, or Incorrect Items): Free — we provide a prepaid return label
Return Shipping (Change of Mind): Customer is responsible
Refund Processing Time: Within 10 business days after approval

How to Start a Return

To begin a return, please contact us at support@kashshoeshop.com with the following information:

• Your full name and order number
• The item(s) you wish to return
• The reason for the return
• Photos of the item and packaging if the item arrived damaged, defective, or incorrect

Important: Returns sent without prior approval will not be accepted. Once your return request is approved, we will provide the return address and return instructions.

Return Eligibility

To qualify for a return, the item must:

• Be returned in the same condition in which it was received
• Include the original packaging and any included accessories or components
• Be securely packaged to prevent damage during return shipping
• Be returned within 30 days of delivery

Return Shipping Policy

Defective, Damaged, or Incorrect Items:
If your order arrives damaged, defective, or incorrect, please contact us promptly. Once the issue is verified, we will cover the return shipping cost and provide a prepaid return label.

Customer-Initiated Returns:
If you return an item because you changed your mind or no longer want the item, you will be responsible for the return shipping costs.

Damages & Issues

Please inspect your order as soon as it arrives.

Shipping Damage:
If your package or item arrives damaged, contact us as soon as possible with your order details and clear photos of the item and packaging so we can review the issue and assist you.

Incorrect Items:
If you receive an item different from what you ordered, please contact us within the 30-day return window so we can resolve the issue.

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

Approved Returns:
Approved refunds will be issued to the original payment method used for the purchase.

Processing Time:
Please allow up to 10 business days for an approved refund to be processed. Your bank or card provider may require additional time for the refund to appear in your account.

Exchanges

If you would like a different pair or another item, please return the original item first. Once the return is approved, you may place a new order for the item you want. Availability cannot be guaranteed.

Contact Us

If you have any questions about this policy, feel free to reach out:

Email: support@kashshoeshop.com
Phone: +1 601-728-0135
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Address: 150 Oak Coleman Rd, Louisville, MS 39339, United States